Frequently Asked Questions

Yes! You can access the CentraView channel guide HERE.

CentraView is an app-based, TV streaming platform* that brings you the best of both worlds — it provides local programming and all the networks you love PLUS on-demand shows and movies.

CentraView includes features that allow you to pause, rewind, and fast-forward — so you never miss a minute and can skip through commercials.

And there’s no need for a set-top box, or HD or DVR equipment. HD and 100 hours of Cloud DVR are included with every CentraView package.

CentraView is the future of TV today!

*CentraCom internet and a SmartTV or streaming device are required for CentraView.

Channel availability is dependent on the package you purchase.

The channel lineup can be found here.

No, a standard Amazon account will do.

There are many devices compatible with the CentraView streaming app. Most Android devices with access to the Google Play App Store, iOS devices and Amazon Fire TV Sticks are compatible. Please note that the quality of your devices determines the quality of your streaming.

Search “CentraView” in the Apple App Store or Google Play Store of your preferred devices to download the CentraView streaming app.

To access your recordings:

• Choose the Profile icon at the bottom of the TV screen.
• Choose Recordings.

No, you don’t need DVR or HD boxes.

100 hours of Cloud DVR come with every All West.tv package. You’ll have access to all your recordings anytime and anywhere. Your recordings will be stored until you delete them.

Many channels are available in HD and 4K–at no extra cost or need for equipment.

Yes, you do need CentraCom internet to sign up for CentraView.

Check out our latest offerings here.

Yes, you can watch CentraView on up to 6 devices at the same time.

Every CentraView package comes with the ability to stream up to 2 devices.

You can order up to 4 additional streams for just $1.95/month each.

• SmartTown is a solution that expands a CentraCom’s secure connected footprint for various user groups.
• SmartTown is private, safe, and secure with CentraCom CentraGuard as the underlying service and authenticated with Passpoint, an industry-standard security mechanism to authenticate and encrypt data transmissions and is supported and deployed using CentraCom Managed CentraWiFi Blast.
• SmartTown Wi-Fi is a flexible solution to deploy Wi-Fi to subscribers, first responders, organizations, educational institutions, etc. outside of their homes and businesses.
• SmartTown can be used to provide municipal Wi-Fi, usually in a community gathering area.

• Is the profile installed on your device?
• Is your Wi-Fi enabled and are you within range of a SmartTown device?
• Are you connected to a private network (for instance the Wi-Fi at your home or a friends house)?

• Use the compatibility guide above to make sure your device can use Passpoint.
• Make sure you have a stable cellular or Wi-Fi connection so the profile can be downloaded.
• Turn off browser extensions and ad blockers while you download the profile.
• If you see a green banner - Check your settings to verify profile is installed. If it is refresh the browser and download profile again.
• If you see a red banner - The security token as expired, you will need to authenticate the profile and download it again.

• Go to the Wi-Fi settings and complete the profile installation.
• If that doesn't work, download the profile again then retry the installation process.