Frequently Asked Questions

General Account Questions

What is "Security Code" for online bill pay account?
Why should I use a surge protector or battery backup?

Internet Questions

Why is it important to do my updates?
How can I keep my kids safe on the Internet?
Why should I use virus protection software?
What can I do about all this Spam?
What is adware and spyware, and how do I get rid of it?
What is a firewall? Do I need one?
Why doesn't CentraCom actively filter my internet access and email?
Why does my computer keep asking me for my username and password?
What does the “account is locked” or “pop.lock is busy” error message mean?
Why can I load some Web pages but not others?
Why can't I connect to the Internet?
I don’t want to be tied to one room. Can I create a wireless network here?
Why am I experiencing very slow connection and download speeds?
How to set up a Guest Network in my home.

Cable TV Questions

What do I do if there is no video picture on the TV screen?
Why can I see a picture, but can’t hear any sound?
Do I really need an HD set-top box?
Can I watch one show on TV while I record another on my DVR?
How many hours can I record on my DVR?
Why doesn’t the remote control work?
Closed Caption Settings on DVR
Why won’t my set-top box turn on?
How do I fix the error 228 on my Pace Set Top Box?

Telephone Questions

If my electricity goes out, will my phone go out, too?