When setting up access to CentraCom online bill pay, you will be asked to enter a Security Code. The Security Code is as follows: 384 followed by the last four digits of the main phone number on the CentraCom account. For example, if the main phone number on your account is 555-1234, then your secret code would be 3841234. If you have problems accessing your account, you may need to call the main office (1-800-427-8449) to verify the phone number on the account.
A good surge protector might cost you $40. A very basic battery backup will cost you anywhere from $60-$100. That might seem like a lot of money but consider this: A new dialup modem is at least $40, and probably more if you have it installed. A new DSL modem will be at least $100. A new monitor will cost you somewhere around $200 at the very least. And you probably wouldn't be able to replace your computer for less that $500-$1000, and it would likely be more expensive than that. All of these things can be damaged or destroyed by power surges. That's why you should have a surge protector, or battery backup.
Adware and spyware is software that is downloaded via the internet or email. Sometimes you will click 'yes' on something you haven't read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of adware and spyware works like a virus, getting onto your computer without your specific permission or knowledge. Adware specializes mostly in introducing pop-ups and other internet-based advertising. Spyware specializes in logging keystrokes, and keeping track of where you go on the internet. Both types of software can and do send your information to the company or individual that originated it. The best way to remove this kind of software is to run a program that searches for and removes adware and spyware.
You don't need any special equipment or software to get the DSL. The external DSL modem is supplied by us. You will, however, need to have an ethernet adapter in your computer. Check the manufacturer's specifications to see whether or nor your computer came with one. If not, you will need to have one installed. For more information about system requirements for DSL, click here.
It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer's health is periodically run your Windows Update, and keep your virus protection software up to date.
First, and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. We offer CentraGuard service with the CentraWiFi Blast Router. With CentraGuard, you can secure your network and filter content for each connected device.
A firewall is software and/or hardware that is designed to keep hackers from getting onto your system and causing problems, or stealing data. If you are on DSL you probably want to be running some kind of firewall, because your faster connection make you a more attractive target. If you are on dialup internet you may also want a firewall, but it is not critical due to the lower bandwidth of a dialup connection. A firewall will protect a computer on dialup, but if you've kept up on your updates, it's not likely that you'll get much more protection from a firewall.
Yes. Theoretically you could hook as many computers as you wanted to your DSL connection. What you have to do in order to do this is buy a router, and install a small network in your home or office, and share the DSL through the network. It is probably advisable to have someone who is familiar with setting up networks do this for you, unless you are confident you can do it yourself. CentraCom is unable to provide support for customers' networks.
Unlike dialup internet, or your phone service, DSL requires quite a bit of additional work in order to move from one place to another. In a nutshell, moving DSL is exactly like doing a brand new installation. If you wanted to, you could simply sign a new service agreement, and we can waive this fee. If you do not want to renew your service agreement, we have to charge you the installation fee, which is $100.
The answer is we do. We filter your mail for most known viruses, and do a lot of junk mail filtering on the server side. Unfortunately, this is not enough to catch everything you can get from your email. That's why virus protection and a spam filter on your computer is such a good idea. We don't provide filters for your internet access. We feel that our customers are the best judges of what they want to use their internet connections for, and we want to make sure you have as much freedom of choice as possible.
Junk email makes us all mad. Believe it or not, it really gets everybody here riled up, too. Unfortunately as soon as you do something to stop it, the spammers have two or three ways to get right back through. The simplest, and most effective solution is to run a spam filter on your computer. The most effective ones we've seen are 'bayesian' filters. There are several different spam filters out there. Do a search for "spam filter" on the web, and pick one that fits your needs. Never open an email that advertises spam filtering--because they're spamming you!
There are a lot of people out there who's sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, and is particularly vulnerable to viruses. In fact, you should not use a windows computer on the internet without updated virus protection. Macintoshes are a little less succeptible to viruses, but Mac users should also run updated virus protection. The thing to remember is that some viruses can destroy your computer. If you compare $30-$40 for virus software, to say $200 or more to repair a dead computer, it really makes sense to get the software.
Sometimes Windows will corrupt the username and password. The first thing to try is to make sure you're entering the correct username. Also, make sure your capslock key is not on, and that you don't have any extra numbers, spaces or punctuation. If you've tried all that, call our customer support at (435) 427-3331 or 1-800-427-8449.
When you access a Web page or attempt to download a file, you are accessing one or more servers. If any of those servers are experiencing problems, it can impact the overall speed of your computer. If your connection speed does not improve after waiting a few minutes, try restarting your computer and/or cable modem to see if the problem is occurring in your system.
Typically, this means that the server hosting the Web page you’re trying to access may be “down” or that the Web page has moved. Verify that you have the correct URL . Alternately, the Web page you’re trying to access is too busy. Try waiting a few minutes and then reload the Web page.
Your email is currently being accessed. Double check to make sure that no one else or no other program is trying to check the same email account at the same time. Please note: you might see this error message if you leave your email running at home and then try to check your email from another location. If you are certain that no other program or person is trying to check your email, then shut down your email and leave it off for at least 15 minutes before trying again. If you still receive the same error message after rebooting, please contact our customer service department.
It depends upon your service tier; most include at least 1 email address. If you need more, you can purchase additional email addresses through us or use a web-based email server e.g. gmail.
Yes. All you need is a wireless router. Connect your DSL or Cable modem to the router via an Ethernet cable and you can surf the 'net from anywhere within the allotted range of your wireless router. For security, you should be sure to set up proper password protection for your network. Please call 1-800-427-8449 for help.
Have you set up your cut.net email on your computer? If you have set it up, and it has been working up until now, you should be getting an error message. Make sure you've set up your email client properly. Click here for instructions for setting up your email account. If the problem continues, write down the message, and give us a call.
If you are not able to establish an Internet connection, you should be getting an error message. Write down exactly what the message says, and call our customer support at (435) 427-3331 or 1-800-427-8449 for more specific help.
You’re free to use your own modem assuming it is compatible with our systems. CentraCom provides a modem for a small monthly fee. The fee insures the modem as long as you keep the service. If the CentraCom modem is faulty, it will be replaced without additional charges. You may also buy a CentraCom modem. Click here for a list of compatible modems.
Securing your Wi-Fi provides peace-of-mind in keeping others from using your network. It's best not to leave the SSID (network name) and password with the default settings. The video will show you how do to this with the CentraWiFi Hub app.
If you are unsure or need help to set this up, please call the support number at 1-800-427-8449.
The cost of Pay-Per-View programming depends on the type of programming selected. Pay-Per-View Movies are comparably priced to the fees that your local video rental store charges.
No, not to receive Basic or Expanded Basic Packages. However, you will need a separate digital set-top box for each TV you’d like to receive digital services on (such as Pay-Per-View, premium movie channels, etc.).
Yes, if you have a dual-tuner DVR. You simply set up one program to record on one hard drive and then “swap” to tune to the other. If you want to watch something different and still record two shows, you can watch a previously recorded program from the DVR.
You can schedule as many recordings as you want—within limits. Most dual-tuner DVR models are able to record two programs at the same time. You can also only record based upon the available space left on your hard drive.
The size of your DVR’s hard drive and type of programming will determine how much you can record. For instance, a DVR with a 120GB hard drive can record up to 80 hours of standard-definition TV, but only 20 hours of HD programming.
Make sure that both your TV and set-top box are powered “on.” Next, check that your remote is set to the appropriate input source and that you are tuned to an authorized cable channel (if you’re not sure, try turning to a channel you know that you get). Finally, if your TV or set-top box is connected to a home theater system, make sure that the home theater system is powered on, too, and that the cables are correctly connected. If any cable connections are loose, hand-tighten them.
If your HDTV has a built in HD tuner, you may be able to receive your local channels in HD over-the-air without the need to have an HD set-top box. But in order to receive premium movie channels in HD or other HD programming, you must have an HD set-top box.
First, make sure the MUTE button hasn’t been pressed. To turn the MUTE feature off, press the MUTE button on that particular component again. Also try turning the volume up. Finally, verify that the cables attached to the AUDIO INPUT JACKS on the back of your set-top box and your TV or home theater system have been properly attached and are tight. If you have a Set Top box connected via HDMI cable, make sure the box is turned on.
If you use an HDMI cable to connect the CentraCom DVR to your TV, you will not be able to use your television's closed caption feature. The HDMI cable does not support CC information. To view closed caption, you must use the USER SETTINGS menu which requires you to power-off your DVR (but be sure your TV is on). Press the MENU button on your DVR remote (this can take several seconds). After accessing the menu, move down to the CLOSED CAPTION entry then change DISABLED to ENABLED by pressing the OK button. When you power on the DVR again the next time, captions will always be displayed. There are some other caption settings when ENABLED which are mostly self explanatory. For ANALOG, CC1 is the standard closed captioning channel. CC2 is often used for Spanish captioning.
Make certain that the set-top box is connected directly to the cable outlet and that you aren’t using a splitter. If you are still experiencing problems, check the rest of your cable connections.
Make sure that the remote control is in CABLE mode by pushing the CBL button. Remove any obstructions between the remote control and the set-top box. Check the batteries in the remote control and install new batteries if necessary.
Your set-top box may be updating. Wait a few minutes and try it again. If that doesn’t work, make sure that the power cord is plugged in and that the outlet is working. Finally, turn on the set-top box manually by pushing the power button on the front instead of using your remote (batteries in remote control may be dead).
Reset your set-top box. Unplug the box, wait a few seconds and then plug it back in. Please note, it may take a few minutes for the software to update and the IPG to become operational again.
Only if you have your settings configured that way. You can ensure that certain recordings aren’t deleted by designating that those programs can only be deleted manually.
For the Pace Set Top Box with a message of Error 228: Interuption in service, tune it to channel 529 and keep it there for about 3 minutes. That should correct the error. If not, call customer support 1-800-427-8449 for assistance.
Some older HP fax machines will lock up the cable modem when using 2 pair phone cord. Contact us to troubleshoot the problem and to replace with single pair cord.
It all depends upon the type of phone service that you have and the kind of phone you use. Digital phone services are provided through your cable modem so an electricity outage will cause your phone to go out. With traditional phone services, you’ll still be able to use any corded phone in your house, even if the electricity goes out. Cordless phones, on the other hand, require electricity to operate. So if you have one of these phones, you won’t be able to use it until the power is turned back on.
Certain types of telephone equipment or phone calls are currently incompatible with Caller ID technology e.g. automatic dialing systems, cell phones, etc.
